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Age UK East Sussex – Client telephone check – in volunteer

About the Organisation

We are the main country-wide charity supporting older people in East Sussex.  Our vision is that East Sussex is a great place to grow older.  We are independent, locally-focused and led by the needs and aspirations of those in later life.

About this opportunity

Description of role including number of volunteers required   Several Volunteers required   Age UK East Sussex supports over 15,000 older people across our county each year. As part of our Community Response Team we are making check-in calls to ensure older people are ok and finding the help they need. This is especially important since Covid 19 as many have been isolating for the past year. This is a great volunteering role for anyone who wants to help from home and volunteer without a set commitment of time each week. As a telephone check-in volunteer you will call clients and ask them a small list of questions. Clients who need extra support will be referred into our different services and local partners. We will support you with training and advice and you will need access to a telephone and the internet to record the check-in details. You will be using an online form so you will need to be happy to type information.

ROLE OF THE VOLUNTEER   Be an active volunteer in our Community Response Team Make check-in calls to clients.Follow a list of questions and input the information into an online form.  

SKILLS AND ATTRIBUTES NEEDED   Good communication and interpersonal skills Trustworthy and reliable An empathy for older people Good typing skills Telephone and internet access, preferably a laptop / pc or keyboard device.

SCOPE   This is a home based role – though you can use one of our offices if you prefer It is envisaged that the role would take approximately 2 – 3 hours a week but you can do as little or as much as you like.

Apply here

If you would like more information about being a volunteer for Age UK East Sussex, please call the Uckfield Volunteer Centre on 01825760019 or email us at

Please complete our online form here